Refund policy

Returns & Exchanges Policy
Last updated: 04/09/2026

Every Curve piece is covered if it arrives faulty. No questions asked. For hygiene reasons, worn shapewear and bodysuits cannot be returned for change of mind. Get your size right first time by checking our size guide or emailing us before you order.

This policy forms part of our Terms & Conditions and does not limit your rights under the Consumer Guarantees Act 1993.

30-Day Returns Window

We offer 30 days from the date of delivery to return eligible items for a refund or exchange. Items must meet the conditions outlined below, and some exclusions apply for hygiene and final sale reasons.

Hygiene First

For hygiene reasons, the following items cannot be returned or exchanged for change of mind once the item has been worn, washed, or altered in any way:

  • Shapewear of any kind
  • Bodysuits, briefs, and thongs
  • Any item worn directly against the skin in an intimate area

This exclusion does not apply to faulty items, which are covered below.

Change of Mind Returns

For eligible items, we accept change of mind returns within 30 days of delivery provided that:

  • The item is unworn, unwashed, and in its original condition
  • All tags are intact and in place
  • The item is returned in its original packaging
  • You have proof of purchase

Return shipping for change of mind returns is at the customer's cost. We recommend using a tracked service, as we are not responsible for returns lost in transit.

Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 10 business days. Original shipping costs are non-refundable.

Exchanges

We are happy to exchange eligible items for a different size or colour, subject to availability and the same conditions as change of mind returns. If your preferred size is not available, we will issue a refund.

Final Sale Items

Items marked as Final Sale, Founder's Collection, or sold at a discount of 40% or more are not eligible for change of mind returns or exchanges. Your rights under the Consumer Guarantees Act 1993 for faulty goods are not affected.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please contact us within 7 days of delivery at hello@curvecouture.co.nz with your order number and clear photos of the issue.

Where an item is genuinely faulty:

  • We will cover the cost of return shipping
  • You are entitled to a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993
  • We will work with you to resolve the matter promptly

Please note: fit issues, minor colour variations, and general wear are not considered faults.

How to Return an Item

  1. Email us at hello@curvecouture.co.nz with your order number and reason for return
  2. We will confirm eligibility and provide return instructions
  3. Pack the item securely with all original tags and packaging intact
  4. Send to the address we provide using a tracked courier service
  5. Once received and inspected, we will process your refund or exchange

Questions

Contact us at hello@curvecouture.co.nz and we will get back to you as soon as possible.