Shipping Policy
Last updated: 19/08/2026
We ship New Zealand wide, with most orders arriving within 1 to 3 business days. Here's everything you need to know about how and when your order will reach you.
This policy forms part of our Terms & Conditions.
Processing Time
Once you place your order, we aim to process it within 1 to 2 business days. Processing includes confirming payment, preparing your items, and generating your shipping label. You will receive a confirmation email with tracking details once your order is on its way.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Timeframes
Delivery times are estimates from the date of dispatch and exclude processing time.
Urban and suburban addresses
Estimated delivery: 1 to 2 business days.
Rural and non-urban addresses
Estimated delivery: 2 to 3 business days. Remote rural addresses may take up to 4 to 5 business days.
Shipping Costs
We offer free shipping on all New Zealand orders.
Tracking Your Order
Once your order is dispatched, you will receive a tracking link by email. Please allow up to 48 hours for tracking information to update after dispatch.
Customs and Duties
All orders are inclusive of GST. For international orders outside New Zealand, the customer is responsible for any import duties, taxes, or customs fees imposed by the destination country. We are not liable for parcels held, delayed, or returned by customs.
Delays Outside Our Control
While we work hard to meet estimated delivery windows, some delays are outside our reasonable control, including:
We are not liable for delays caused by these factors. If your order is significantly delayed beyond the estimated window, please contact us at hello@curvecouture.co.nz and we will investigate with the courier.
Incorrect Addresses
Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If a parcel is returned to sender due to an incorrect address, the customer is responsible for the cost of re-shipping.
Lost or Damaged Parcels
Parcels lost in transit. If your parcel is lost in transit before delivery, please contact us at hello@curvecouture.co.nz within 7 days of the latest estimated delivery date. We will work with the courier to investigate and, where the parcel is confirmed lost, arrange a replacement or refund in line with your rights under the Consumer Guarantees Act 1993.
Parcels marked as delivered. Once a parcel has been confirmed as delivered by the courier (via tracking, photo proof, or signature), responsibility passes to the customer. Curve Couture is not liable for parcels that are stolen, misplaced, or lost after delivery has been confirmed. If your parcel is marked as delivered but you have not received it, please:
Damaged parcels. If your parcel arrives damaged, please take clear photos of the packaging and contents and email us at hello@curvecouture.co.nz within 7 days of delivery.
International Shipping
We are currently focused on serving New Zealand customers. Please contact us at hello@curvecouture.co.nz if you would like to order from outside New Zealand.
Questions
Contact us at hello@curvecouture.co.nz and we will get back to you as soon as possible.
